"""
CRM Manager Agent

Manages Customer Relationship Management operations including contact
management, interaction tracking, pipeline management, and customer analytics.
"""

from typing import Any, Dict, List
from agents.base import BaseAgent


class CRMManagerAgent(BaseAgent):
    """
    Manages CRM operations and customer relationships.

    Features:
    - Contact management
    - Interaction tracking
    - Pipeline management
    - Customer analytics
    - Opportunity tracking
    - Activity logging
    """

    def __init__(self):
        super().__init__(
            name='crm-manager',
            description='Manage CRM operations and customer relationships',
            category='business',
            version='1.0.0',
            tags=['crm', 'customers', 'sales', 'pipeline', 'relationships']
        )

    async def execute(self, params: Dict[str, Any]) -> Dict[str, Any]:
        """
        Execute CRM management operations.

        Args:
            params: {
                'operation': 'add_contact|update_contact|track_interaction|manage_pipeline|generate_report',
                'contact_data': Dict,
                'interaction_data': Dict,
                'pipeline_stage': str,
                'options': {
                    'auto_assign': bool,
                    'send_notifications': bool,
                    'update_analytics': bool,
                    'sync_external': bool
                }
            }

        Returns:
            {
                'status': 'success|failed',
                'operation': str,
                'contact_info': Dict,
                'interactions': List[Dict],
                'pipeline_status': Dict,
                'analytics': Dict
            }
        """
        operation = params.get('operation', 'add_contact')
        contact_data = params.get('contact_data', {})
        interaction_data = params.get('interaction_data', {})
        options = params.get('options', {})

        self.logger.info(f"Executing CRM operation: {operation}")

        # Mock contact management
        contacts = [
            {
                'id': 'CNT-001',
                'name': 'John Smith',
                'email': 'john.smith@acmecorp.com',
                'company': 'Acme Corporation',
                'title': 'VP of Engineering',
                'phone': '+1-555-0123',
                'status': 'active',
                'lifecycle_stage': 'customer',
                'assigned_to': 'sales_rep_1',
                'created_date': '2025-01-15',
                'last_contact': '2025-11-10',
                'total_value': 125000
            },
            {
                'id': 'CNT-002',
                'name': 'Sarah Johnson',
                'email': 'sarah.j@techstart.io',
                'company': 'TechStart Inc',
                'title': 'CTO',
                'phone': '+1-555-0456',
                'status': 'active',
                'lifecycle_stage': 'lead',
                'assigned_to': 'sales_rep_2',
                'created_date': '2025-10-20',
                'last_contact': '2025-11-15',
                'total_value': 0
            }
        ]

        # Mock interaction tracking
        interactions = [
            {
                'id': 'INT-001',
                'contact_id': 'CNT-001',
                'type': 'email',
                'subject': 'Q4 Contract Renewal Discussion',
                'date': '2025-11-10',
                'duration_minutes': None,
                'outcome': 'scheduled_meeting',
                'notes': 'Interested in upgrading to enterprise plan',
                'next_action': 'Send proposal by 2025-11-20'
            },
            {
                'id': 'INT-002',
                'contact_id': 'CNT-001',
                'type': 'call',
                'subject': 'Product Demo Follow-up',
                'date': '2025-11-08',
                'duration_minutes': 45,
                'outcome': 'interested',
                'notes': 'Wants to see pricing for 50+ users',
                'next_action': 'Prepare custom quote'
            },
            {
                'id': 'INT-003',
                'contact_id': 'CNT-002',
                'type': 'meeting',
                'subject': 'Discovery Call',
                'date': '2025-11-15',
                'duration_minutes': 30,
                'outcome': 'qualified',
                'notes': 'Budget approved for Q1 2026',
                'next_action': 'Schedule technical demo'
            }
        ]

        # Mock pipeline status
        pipeline = {
            'total_opportunities': 45,
            'total_value': '$2,450,000',
            'stages': [
                {
                    'name': 'Prospecting',
                    'count': 12,
                    'value': '$340,000',
                    'win_probability': 0.15
                },
                {
                    'name': 'Qualification',
                    'count': 8,
                    'value': '$580,000',
                    'win_probability': 0.30
                },
                {
                    'name': 'Proposal',
                    'count': 6,
                    'value': '$720,000',
                    'win_probability': 0.50
                },
                {
                    'name': 'Negotiation',
                    'count': 4,
                    'value': '$510,000',
                    'win_probability': 0.70
                },
                {
                    'name': 'Closed Won',
                    'count': 15,
                    'value': '$300,000',
                    'win_probability': 1.00
                }
            ],
            'conversion_rates': {
                'prospecting_to_qualification': 0.42,
                'qualification_to_proposal': 0.55,
                'proposal_to_negotiation': 0.63,
                'negotiation_to_close': 0.78
            }
        }

        # Mock opportunities
        opportunities = [
            {
                'id': 'OPP-001',
                'contact_id': 'CNT-002',
                'name': 'TechStart Enterprise Upgrade',
                'value': '$85,000',
                'stage': 'Proposal',
                'probability': 50,
                'expected_close': '2025-12-15',
                'products': ['Enterprise Plan', 'Premium Support'],
                'competitors': ['CompetitorA', 'CompetitorB'],
                'decision_makers': 2,
                'days_in_stage': 8
            },
            {
                'id': 'OPP-002',
                'contact_id': 'CNT-001',
                'name': 'Acme Corp Renewal',
                'value': '$125,000',
                'stage': 'Negotiation',
                'probability': 70,
                'expected_close': '2025-11-30',
                'products': ['Enterprise Plan', 'Advanced Analytics'],
                'competitors': [],
                'decision_makers': 1,
                'days_in_stage': 12
            }
        ]

        # Mock analytics
        analytics = {
            'total_contacts': 847,
            'active_contacts': 623,
            'new_contacts_this_month': 42,
            'contacts_by_stage': {
                'subscriber': 234,
                'lead': 189,
                'marketing_qualified_lead': 145,
                'sales_qualified_lead': 87,
                'opportunity': 56,
                'customer': 136
            },
            'interactions_this_month': 234,
            'interactions_by_type': {
                'email': 134,
                'call': 67,
                'meeting': 23,
                'note': 10
            },
            'avg_response_time_hours': 4.2,
            'customer_satisfaction_score': 8.7,
            'churn_risk_contacts': 12,
            'upsell_opportunities': 23
        }

        # Mock activity log
        recent_activities = [
            {
                'timestamp': '2025-11-16 14:30:00',
                'user': 'sales_rep_1',
                'action': 'updated_contact',
                'contact_id': 'CNT-001',
                'details': 'Updated title to VP of Engineering'
            },
            {
                'timestamp': '2025-11-16 13:15:00',
                'user': 'sales_rep_2',
                'action': 'logged_call',
                'contact_id': 'CNT-002',
                'details': 'Discovery call completed - qualified lead'
            },
            {
                'timestamp': '2025-11-16 11:45:00',
                'user': 'sales_rep_1',
                'action': 'moved_opportunity',
                'opportunity_id': 'OPP-002',
                'details': 'Moved from Proposal to Negotiation'
            }
        ]

        return {
            'status': 'success',
            'operation': operation,
            'contact_info': {
                'total_contacts': len(contacts),
                'contacts': contacts,
                'recently_added': [c for c in contacts if c['created_date'] > '2025-11-01']
            },
            'interactions': {
                'total': len(interactions),
                'recent': interactions[:5],
                'pending_follow_ups': 8
            },
            'pipeline_status': pipeline,
            'opportunities': {
                'total': len(opportunities),
                'active': opportunities,
                'expected_revenue': '$210,000',
                'weighted_revenue': '$144,500'
            },
            'analytics': analytics,
            'recent_activities': recent_activities,
            'notifications': [
                'OPP-002 needs follow-up today',
                '3 contacts haven\'t been contacted in 30+ days',
                'CNT-002 opened proposal email 3 times'
            ],
            'recommendations': [
                'Follow up with CNT-001 on renewal proposal',
                'Schedule technical demo with CNT-002',
                'Review 12 at-risk customers for retention campaign',
                'Assign unassigned leads to sales reps',
                'Update contact information for 15 bounced emails'
            ],
            'integrations_synced': [
                'email_provider',
                'calendar',
                'marketing_automation'
            ] if options.get('sync_external') else [],
            'next_steps': [
                'Review and prioritize follow-up activities',
                'Update opportunity stages based on recent interactions',
                'Run weekly pipeline review meeting',
                'Send automated nurture emails to cold leads',
                'Generate monthly sales forecast'
            ]
        }

    def validate_params(self, params: Dict[str, Any]) -> bool:
        """Validate CRM management parameters."""
        valid_operations = [
            'add_contact', 'update_contact', 'track_interaction',
            'manage_pipeline', 'generate_report'
        ]

        operation = params.get('operation')
        if operation and operation not in valid_operations:
            self.logger.error(f"Invalid operation: {operation}")
            return False

        return True
