Concierge · session 7c4f · 14:32
Maya Chen needs help
Embedded on blackroad.io · third visit today. Last route accepted: CarKeys.
USER · Maya
I keep getting locked out after I enter my password — it says my session expired but I haven't been gone that long. I have a guest key from Alexa that's supposed to last until Friday.
ROADSIDE · CLASSIFIED
INTENT · session timeout
CONFIDENCE · 94%
Sounds like a session timeout against a scoped guest grant. This usually isn't an account problem — it's a key window expiring on the server side. I can route you to the right place, but I won't change anything on your account without your say-so.
→ CarKeys
scoped guest grants · session policy · re-issue key
→ RoadWork
if you're an org owner needing a longer-lived grant
→ Human (Atticus)
if neither resolves within 5 minutes
KNOWLEDGE · 3 sources
Here's what the docs say about guest grants and session timeouts — read or skip:
"How scoped grants expire" — CarKeys docs · §4.2
canon · CARKEYS_CANON.txt · L88–104
"Re-issuing a guest key without a new login" — How-to
docs · carkeys/guest-flow.md
"Session timeout vs grant expiry — they are different things"
docs · carkeys/sessions.md